Cloud Secure Edge (CSE) VPN Installation Instructions

Determine Your Device Type

Choose the installation instructions that match your device:
  • NSCC-Issued Device: College-owned and managed equipment.
  • Personal Device: Any device not issued by NSCC. [servicedesk.nscc.edu]

Installation on an NSCC-Issued Device

Prerequisites

Installation Steps

  1. Open the Company Portal application.
    • Select the Windows Search icon.
    • Type Company and launch Company Portal.
  2. Select Apps.
  3. Search for SonicWall CSE.
  4. Select Install.
  5. Wait for the installation process to complete. [servicedesk.nscc.edu]

Result

Once installation completes, the Cloud Secure Edge VPN client will be available on the device. [servicedesk.nscc.edu]

Installation on a Personal Device

Prerequisites

  • Personal computer or mobile device
  • Internet connection
  • NSCC email account
  • Multi-Factor Authentication (MFA) configured
  • VPN invitation code provided by the Service Desk [servicedesk.nscc.edu]

Installation Steps

1. Download the VPN Client

Download the appropriate VPN client for your operating system using the approved VPN download location provided by NSCC. [servicedesk.nscc.edu]

2. Install the Application

  1. Run the downloaded installation file.
  2. If a Windows Security Alert appears, select Allow Access. [servicedesk.nscc.edu]

3. Register the Device

  1. Launch the CSE VPN application.
  2. Select Register when prompted.
  3. Enter the invitation code supplied by the Service Desk. [servicedesk.nscc.edu]

4. Authenticate

  1. A web browser will open automatically.
  2. Sign in with your NSCC email account.
  3. Complete Multi-Factor Authentication (MFA) verification. [servicedesk.nscc.edu]

5. Select Device Ownership Type

Choose the option that best matches the device:
[servicedesk.nscc.edu]

Result

After registration and authentication are completed successfully, the device will be ready to connect using Cloud Secure Edge VPN. [servicedesk.nscc.edu]

Troubleshooting

VPN Installation Does Not Appear in Company Portal

  • Confirm you are signed into the Company Portal using your NSCC account.
  • Refresh the Apps catalog and search for SonicWall CSE again. [servicedesk.nscc.edu]

Registration Fails

  • Verify the invitation code was entered correctly.
  • Confirm the invitation code has not expired.
  • Contact the Service Desk if a new code is needed. [servicedesk.nscc.edu]

MFA Issues During Registration

  • Ensure Microsoft Authenticator is properly configured.
  • Complete MFA enrollment before attempting VPN registration.
  • Contact the Service Desk for account assistance. [servicedesk.nscc.edu]

Support

Contact the Service Desk if you:
  • Need a VPN invitation code.
  • Experience installation failures.
  • Cannot authenticate through MFA.
  • Need help identifying the correct device ownership type. [servicedesk.nscc.edu]

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