Body
Determine Your Device Type
Choose the installation instructions that match your device:
- NSCC-Issued Device: College-owned and managed equipment.
- Personal Device: Any device not issued by NSCC. [servicedesk.nscc.edu]
Installation on an NSCC-Issued Device
Prerequisites
Installation Steps
- Open the Company Portal application.
- Select the Windows Search icon.
- Type Company and launch Company Portal.
- Select Apps.
- Search for SonicWall CSE.
- Select Install.
- Wait for the installation process to complete. [servicedesk.nscc.edu]
Result
Once installation completes, the Cloud Secure Edge VPN client will be available on the device.
[servicedesk.nscc.edu]
Installation on a Personal Device
Prerequisites
- Personal computer or mobile device
- Internet connection
- NSCC email account
- Multi-Factor Authentication (MFA) configured
- VPN invitation code provided by the Service Desk [servicedesk.nscc.edu]
Installation Steps
1. Download the VPN Client
Download the appropriate VPN client for your operating system using the approved VPN download location provided by NSCC.
[servicedesk.nscc.edu]2. Install the Application
- Run the downloaded installation file.
- If a Windows Security Alert appears, select Allow Access. [servicedesk.nscc.edu]
3. Register the Device
- Launch the CSE VPN application.
- Select Register when prompted.
- Enter the invitation code supplied by the Service Desk. [servicedesk.nscc.edu]
4. Authenticate
- A web browser will open automatically.
- Sign in with your NSCC email account.
- Complete Multi-Factor Authentication (MFA) verification. [servicedesk.nscc.edu]
5. Select Device Ownership Type
Choose the option that best matches the device:
| Device Type |
Description |
| Employee Owned |
Personal device not issued by NSCC |
| Corporate Dedicated |
NSCC-issued device assigned to a single employee |
| Corporate Shared |
NSCC-issued device shared by multiple users |
Result
After registration and authentication are completed successfully, the device will be ready to connect using Cloud Secure Edge VPN.
[servicedesk.nscc.edu]
Troubleshooting
VPN Installation Does Not Appear in Company Portal
- Confirm you are signed into the Company Portal using your NSCC account.
- Refresh the Apps catalog and search for SonicWall CSE again. [servicedesk.nscc.edu]
Registration Fails
- Verify the invitation code was entered correctly.
- Confirm the invitation code has not expired.
- Contact the Service Desk if a new code is needed. [servicedesk.nscc.edu]
MFA Issues During Registration
- Ensure Microsoft Authenticator is properly configured.
- Complete MFA enrollment before attempting VPN registration.
- Contact the Service Desk for account assistance. [servicedesk.nscc.edu]
Support
Contact the Service Desk if you:
- Need a VPN invitation code.
- Experience installation failures.
- Cannot authenticate through MFA.
- Need help identifying the correct device ownership type. [servicedesk.nscc.edu]
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