Common Login Issues
Password Issues
My Password Has Expired
Passwords may expire and require a reset for several reasons:
- Password expiration requirements
- Security policy updates
- Detection of unusual sign-in activity
- Compliance with updated password standards
Reset your password using the NSCC password reset
portal.
Password Reset Requirement
All NSCC students, faculty, and staff who had not reset their password after
July 15, 2024 were required to reset their password to comply with updated security requirements.
[servicedesk.nscc.edu]
Password Complexity Requirements
Passwords must meet the following criteria:
- Between 16 and 20 characters
- At least one uppercase letter
- At least one lowercase letter
- At least one number or symbol
- Cannot include:
- Your name
- Part of your name
- A previously used password
Allowed Symbols
The following symbols are supported:
' - ! " # $ % & ( ) * , . / : ; ? @ [ ] ^ _ ` { | } ~ + < = >
Username Issues
What Username Should I Use?
NSCC is migrating authentication services to Microsoft-based sign-in methods. As part of this transition, users should use their
full email address as their username.
[servicedesk.nscc.edu]Example
Systems That Use Email Address Login
Email address authentication is currently supported for:
- Campus computers
- Campus Wi-Fi
- Email services
- LinkedIn Learning
- Online library databases
Email Address Lookup
I Don't Know My Email Address
Use the NSCC
Email Lookup Tool to locate your account email address.
Wi-Fi Login Issues
Troubleshooting Wi-Fi Authentication Problems
If you are unable to connect to campus Wi-Fi:
- Verify your username and password are correct.
- Review password and username troubleshooting guidance.
- Confirm your device is configured using the appropriate Wi-Fi setup instructions.
- Move to a different location to obtain a stronger wireless signal if needed. [servicedesk.nscc.edu]
Trust On First Use (TOFU)
Many newer devices now provide a security certificate option called Trust On First Use (TOFU) when connecting to wireless networks.
If prompted for certificate validation, selecting the TOFU option may be required depending on your device platform.
[servicedesk.nscc.edu]
Frequently Asked Questions
Why am I suddenly being asked to reset my password?
Your password may have expired, may not meet current security requirements, or unusual sign-in activity may have been detected on your account.
[servicedesk.nscc.edu]Why doesn't my username work anymore?
Many NSCC systems now require your full email address instead of a legacy username due to Microsoft's authentication platform migration.
[servicedesk.nscc.edu]Can I reuse my old password?
No. Previously used passwords are not permitted under current password requirements.
[servicedesk.nscc.edu]What should I do if Wi-Fi still will not connect?
Verify your credentials, review device setup instructions, check certificate options, and move to an area with stronger wireless coverage. If problems continue, contact the Service Desk.
[servicedesk.nscc.edu]
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